Refund & Cancellation Policy

1. Introduction

Wint India operates as an online business matching directory. Channel Partners and Merchants purchase lead packages, subscription tiers, or promotional listings. By making any payments on our platform, you acknowledge and agree to the terms laid out in this Refund and Cancellation Policy.

2. Refund Eligibility

Users may request a refund under the following strict conditions:

• Duplicate Billing: If our system accidentally bills your account twice for the same billing cycle or transaction.
• System Failure: If a technical error on our side blocks you from accessing purchased services for more than 72 consecutive hours.
• Unauthorized Access: Cases of verified fraudulent billing where your card was used unauthorized on our platform.

3. Non-Refundable Items

No refunds will be provided for:

• Used lead credits or completed lead generation campaigns.
• Subscription cycles that have already begun or listing campaigns that have run for more than 24 hours.
• Dissatisfaction with lead quality, as business conversion results depend on merchant follow-ups and product offerings.
• Change of mind or voluntary departure from the Channel Partner network.

4. Cancellation Policy

You can cancel your subscription, listing plans, or recurring packages at any time.

• Cancellations will take effect at the end of your current billing period. You will retain full access until then.
• If you cancel a recurring channel partner or merchant listing agreement, no partial refunds will be given for the remaining days of that cycle.

5. How to Request a Refund

To submit a formal refund request, please email our billing department:

6. Processing Timeline

Once received, our team will review the claim within 3-5 business days. If approved:

• Refunds are credited back to the original payment source.
• Please allow 5-10 bank business days for the funds to reflect in your account depending on your banking provider.